Has there been an update from Alibris on November/December monthly fees?
On Dec. 16, we were told: "I'm sorry for our delay with our plan to make amends. The truth is, given how unstable our systems have been, we are waiting to ensure all of the issues are truly resolved...
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I am already there and looking at it way back in my rear view. I am being charged the full annual subscription fee. But, there is an alternative possibility. Perhaps, all the 'issues' have not been...
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
I think we have all been patient. Although we only have 14,000 + items online, our sales on the other main site is at least 5-6 times more than here on Alibris. Despite the higher fees than the...
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
But can they have it both ways? While the Seller Hub is saying "System Status: Normal" there appear to still be ongoing problems. If things are indeed "normal," then it's time for Alibris to address...
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
Hi Diane, Thank you for your posts. I have been out of the office for two weeks, but when I return on Monday we will resume analysis on the full impact of the outage and the ensuing weeks of...
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
You are correct. I was told I could upload/purge my revised Amazon onto Alibris to make all revisions to inventory. I tried to do this last night but about 1/3 of my inventory did not appear. I did...
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
Hi, Here is the update I have so far: we are no longer considering a one-time gesture of restitution, but instead, we are escalating our plans to provide lasting and impactful changes to your fee...
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Heather, alibris continues to write the book on poor customer service and communication. We were told we'd get a refund on fees for the meltdown. Now are we not getting a refund and nobody has...
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
What this means is that the only way that sellers are going to get any restitution for the losses that we, the sellers, experienced during Alibris' meltdown is IF we stay with Alibris for the...
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
the lack of communication from alibris is appalling. They care so much, they can't be bothered to send an email.
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
@Maria i saw it, came to the same conclusion as you, but figured i'd wait to see what they actually came up with before commenting. now 2 weeks from heathers last post we still haven't heard anything...
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
Hi all, Thank you for your posts. We are still waiting on approval from our board. I can do nothing without such approval. I'm sorry it has taken so long, but hopefully it will be worth the wait. Best...
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
What, more BS from Alibris? Look, you've lost any credibility at this point. You've lied over and over about the upcoming plans for restitution which are DUE the sellers on Alibris. You add insult to...
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
When someone lies to you over and over do you continue to pay that person to lie to you or do you just figure well I like it so much but that's so weird that I had better complain so that so people...
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I have only been sticking around long enough to see what/if restitution is offered. I am absolutely sure that if I am not here I will receive nothing and, even with that, I am becoming more and more...
View ArticleRe: Has there been an update from Alibris on November/December monthly fees?
The ways in which Alibris has screwed up since Monsoon bought it -- and especially since the catastrophic meltdown -- are innumerable. Heather, why are you the ONLY person at Alibris who is willing to...
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Dombas - Alibris has made it clear already that there is going to be NO monetary compensation. Whatever the upcoming announcement is, and whenever it is, it will be totally unrelated to the...
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